Our policy lasts 30 days. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the item must be unused and unopened, in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned due to health and safety and sanitary cleaniness (i.e. party hats, hair clips, straws + balloons), hazardous materials, or flammable liquids or gases. All seasonal items are final sale including items such as Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, Christmas, and New Years.

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To complete your return, we require:

• A receipt or proof of purchase

• Emailed photographs of any damaged items

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Please do not send your purchase back to the manufacturer.

Partial refunds will be granted in certain situations such as any item not in its original condition, is damaged or missing parts for reasons due the manufacturer's error not ours.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@withimagine.com.

Sale items

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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items with the same item, if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@withimagine.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a shop credit for the value of your return. Once the returned item is received, a shop credit code will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Please email us the tracking number along with your Order# once your return parcel has shipped. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a tracking service.

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